How do I pay for the order?
You can pay for the order:
• By card online (Direct Instagram)
• on the PayPal website

Please note that after the payment is made, a payment confirmation will be sent to the email address you specified. We ask you to save the payment details.

The refund is made to the card from which the payment was previously made. The period of receipt of funds to the card is from 1 to 30 days from the date of the refund by the Seller.

Hugmun delivers worldwide

Delivery services: SDEK, EMS, Belpost, Euro mail.

Other delivery options are also possible for discussion.

Delivery is carried out after 100% payment of the order.

delivery in Belarus is free of charge

After sending the order, you will receive a tracking number to track its location.

The delivery time depends on the place of your stay* and may take from 2 to 30 business days. (Depending on your location)
In direct, you can specify the cost and delivery time to your country and region.

*If you have not received your order within 30 days after receiving the track number, please contact us.
Cost and delivery time
Mail delivery to Poland (Europe) - $15; 10-20 business days (depends on the region)
Worldwide shipping (except Europe) - $20; 10-20 business days (depends on region)

What damages are covered by the warranty?
1 year warranty is valid for breakage or damage to the metal fittings of the bag;
30 calendar days warranty on the bag;

Leather products with obvious violations of their storage and operation, care rules are not accepted for return and exchange

The warranty covers:
Damage to the inner fastening for the removable belt of the bag (we strongly recommend not overloading the bag so that it will last you as long as possible)
Divergence of the outer seam on the bag or belt
Cosmetic damage of the skin incision treatment.

What is not covered by the warranty?
Cosmetic damage such as scratches, dents, scuffs, stains, discoloration, natural wear, technological obsolescence or other non-functional changes in the appearance of the product that occur during normal use of the product.


Refund and controversial issues

The product is subject to return within 14 days if the product has not been used, its consumer properties have been preserved and there is evidence of its purchase from this seller.

We try to meet the customer halfway and simplify the process of resolving disputes as much as possible, so if there is a marriage, then you can write to us in direct.
1. A custom—made purchase with an individual combination of materials is non-refundable (except for manufacturing defects). In the absence of such, the buyer undertakes to accept the ordered goods and pay its full cost.
2. We reserve the right to refuse a refund if we find non-compliance with the return conditions
3. The refund of the cost of the goods is carried out in the way in which the payment was made.

Hugmun care uses natural leather in its work. The more exclusive the item is in your hands, the more careful and careful it should be in use and the more care it requires. Try to protect the product from moisture, including in rainy weather. If your bag gets wet, let it dry naturally, after wiping it with a clean cloth for the care of leather products. Do not use artificial drying methods, as hot air damages the skin.

We recommend that you do not overload the bag with objects. Leave some free space in your bag so that the bag retains its shape.

How to remove a stain on a leather surface?

Remove the contamination as soon as possible from the moment it appears, using a soft cloth cloth. Do not use napkins containing alcohol, dyes and/or flavorings. Before applying the cleaner, test the product on a small area of skin. When wiping the contaminated area, do not press the cloth too hard, so as not to discolor the skin.

How to store a leather bag?

Do not leave the bag in a place with high air temperature for a long time, and also do not expose the leather product to direct sunlight. Store the bag on a flat surface, we do not recommend storing it suspended by straps on hooks in your dressing room or hallway. If you do not use the bag for a long time, unfasten the straps and buckles to prevent the appearance of marks on the skin.

During operation, avoid excessive mechanical loads, impacts and friction of the product surface against hard or sharp objects.

Additional care Tips:

- Never wash the leather bag, including in the washing machine;
- Keep cosmetics in a cosmetic bag, and also use sturdy cases for pens, pencils and anything that can stain the bag;
- Avoid cleaning products containing acids, detergents and/or alcohol;
- Take the bag with clean hands, as genuine leather tends to absorb dirt;
- We do not recommend self-restoration of the purchased product. If any damage occurs, please read the warranty conditions. At the barbershop, be especially careful and keep your bag away from dyes, sprays and other hair products;
- Try to avoid touching light skin with dark clothes and jeans, as the color of dark fabric can be transferred to natural skin;
- Please note that products containing silicone often clog the pores on the surface of a leather product – this may make it impossible to clean them in the future.

Store the bag on a flat surface, do not store it suspended by straps on hooks in your dressing room or hallway. If you do not use the bag for a long time, unfasten the straps and buckles to prevent the appearance of marks on the skin.
Additional care Tips

do not wash the leather bag, including in the washing machine;

Avoid cleaning products containing acids, detergents and/or alcohol;
Take the bag with clean hands, because genuine leather tends to absorb dirt;
We do not recommend self-restoration of the purchased product. If any damage occurs, you can always contact us and we will answer all your questions.

Try to avoid touching light skin with dark clothes and jeans: the color of dark fabric can be transmitted to natural skin;